Artificial Intelligence (AI) has arrived, and it is here to stay. From Natural Language Processing (NLP) to Natural Language Understanding (NLU) to Case Classification, AI continues to demonstrate business value, especially with respect to service excellence and customer retention via intelligent conversations.

Deploying Artificial Intelligence to allow customers to engage with organizations on their own terms is critical for superior customer experiences. To achieve this goal, many customer service organizations are investing in technology and people to balance operational excellence with service excellence.

In this paper, Mitch Lieberman, Program Director for Conversational Intelligence with Opus Research, describes how there is no time like the present to take stock, align your organization, and take action with conversational messaging.

Please fill out the below form to receive a free copy of this report. For more information, please contact: Peter Headrick, [email protected], +1-415-904-7666

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