Lionbridge, arguably the largest translation and localization company in the world, with 5,500 employees, a revenue stream approaching $500 million, annually, and cloud-based connections with over 100,000 professional workers translators, has trained its sights squarely at the international Intelligent Assistants (IA) market area. It has just introduced a new version of GeoFluent, its real-time machine translation engine especially designed to support customer care, self-service and digital commerce across multiple media and “touch points.”

Tom Tseki, VP & GM of Lionbridge’s Customer Care Solutions, described how GeoFluent’s core translation engines are closely integrated with patented “Linguistic Enhancement” technologies to fix many of the common problems with untuned machine translation engines are put to use in real-time conversations. It also integrates its solutions with popular IVR, chat, contact center and multichannel digital commerce resources, as well as CRM and communications platforms, including LivePerson LogMeIn, Moxie, Salesforce.com, Verint and Zendesk.

Showcase customers include hotel booking service Getaroom.com, which employs the technology to support its global expansion; and online poker gaming specialist PKR, which uses the technology for multi-lingual customer support. With the introduction Lionbridge is set on bringing the idea of omnichannel and “omnilingual” conversations into the Intelligent Assistants domain.

Categories: Conversational Intelligence, Intelligent Assistants, Articles

Tags: Contact Center, Machine Translation, customer experience, intelligent Assistants, product introduction