“Intelligent Assistants” and “Intelligent Authentication” comprise a comprehensive approach for businesses and brands to provide fast, personalized, automated services to their customers. In achieving trust of a customer’s identity, companies can establish secure communications links and promise to protect a customer’s private information. This represents a holistic approach to digital commerce.

Opus Research is convening a combined event for the community of customer experience and customer care professionals who plan to provide simple, safe, secure and trusted resources for “omnichannel” digital commerce.

IAC-Squared London (April 26-27, 2016) is a gathering place for leaders in banking/finance, travel/hospitality, telecommunications, healthcare, e-commerce and e-government to share experience and approaches to offering consistent, personalized offers and answers to customers and prospects regardless of their device of choice or channel of choice.

• Intelligent Assistants Conference 2016: Third in a series of ground-breaking gatherings that showcase how business enterprises support self-service through a conversational user interface that leverages investment in interactive voice response, natural language processing, knowledge management, speech analytics, machine learning and, ultimately artificial intelligence.
• Intelligent Authentication Conference 2016: Reflecting an eight-year evolution of Opus Research’s VBC event series from its focus on voice biometrics to a showcase for friction-free multichannel, mobile user authentication, identity verification and transaction authorization employing voice, facial recognition, fingerprints, location, device profiles or other unique characteristics applied at the appropriate level of security.

IAC-Squared London will tackle perennial issues that shape the future of digital commerce, starting with the challenges and opportunities, including:

• How Intelligent Assistants promote higher levels of customer satisfaction along with higher automation rates?
• How the best practices of customer care and chat agents are learned and offered by Enterprise Intelligent Agents?
• What authentication mechanisms support high confidence in a customer’s identity across mobile, web and contact center channels?
• What aspects of Intelligent Assistance help users control how personal data and metadata is used to speed authentication and task completion.

For more information about sponsoring IAC-Squared London (April 26-27) please contact Pete Headrick ([email protected], +1-415-904-7666)

Opus Research welcomes all suggestions for topics, speakers and discussion items for both Intelligent Assistants Conference and Intelligent Authentication Conference. Please contact: Derek Top, [email protected], (415) 904-7666.

Categories: Conversational Intelligence, Intelligent Assistants, Events, Intelligent Authentication, Articles

Tags: Opus Research, intelligent Assistants, intelligent authenticatio