Voice Biometrics Conference San Francisco 2014 will feature Beth Gallagher, VP of payments innovation with U.S. Bank, and José Ignacio Zorrilla, executive director of channels at Banco Santander Mexico, describing how voice biometrics can be used to authenticate banking customers over the phone or for mobile banking applications.

Both U.S. Bank and Banco Santander Mexico are currently deploying voice biometrics as a means to identify and authenticate banking customers rather than relying on passwords or knowledge-based questions. Each organization will discuss how to build an authentication strategy that helps better serve customers, streamline operational efficiencies and save money.

VBC San Francisco (May 14-15) will address the pressing issues facing executives in financial services, contact centers, healthcare, insurance and communications that enable secure interactions with customers.

Click here to see the VBC San Francisco 2014 agenda.

Voice Biometrics Conference San Francisco is the only global event dedicated to voice security and multi-factor authentication and features a who’s-who sponsor list of industry stalwarts and technology visionaries in voice biometrics, fraud prevention and security & authentication. The sponsor list includes:

• Platinum Sponsors: Nuance, NICE, Verint, VoiceVault
• Gold Sponsors: ValidSoft, Pindrop Security, VoiceTrust, AGNITiO
• Event Sponsors: RSA, ImageWare Systems

Categories: Conversational Intelligence, Intelligent Authentication, Articles

Tags: customer care, Voice biometrics, mobile commerce