VoiceVault continues to take a great strides in addressing the primary concerns that prospective customers have expressed about the accuracy, reliability and scalability of its voice biometric-based authentication in real world implementations. In August, 2012, they met the need for very low False Accept Rates (FAR) without elevating False Rejection Rates (FRR) to greatly. In October of the same year, the company acted to allay fears of “replay attacks” by demonstrating that it could detect a recorded entry 99.98% of the time.

This week, VoiceVault, in conjunction with Microsoft, addressed concerns about scalability by demonstrating that a configuration using Microsoft’s SQL Server 2012 is capable of handling 1 billion authentications per year (or 250 tests per second).

Citing performance of VoiceVaults software in conjunction with SQL Server 2012, Microsoft has verified that the company’s voice biometric-based identity verification solutions can scale to support over a billion authentications per year using a test-bed configured as illustrated below:

Fifteen processors were involved in serving as “test agents/API”. The biometric processing was conducted by 8 different HP processors. And the database processing was carried out with VoiceVault 7.5 running on off-the-shelf, high-performance hardware. Based on the tests, VoiceVault has concluded and Microsoft has verified that VoiceVault’s biometric verification system “performs in a high load environment that has peak authentication session rates of 250 calls per second.” This requires the use of a high performance database system to service the API and processor machines required for this load. Therefore companies can deploy their own customer care or self-service platforms that ask for voice-based user authentication as needed in the workflow without being concerned that they will hit a bottleneck.

Categories: Articles

Tags: Voice biometrics, Contact Centers, VoiceVault, voice authentication, mobile banking