The rate of change in enterprise IT infrastructure is accelerating as companies add new applications and services to promote better communications among both employees and customers. As one of the largest providers of communications infrastructure, Avaya plays a major role in supporting the fundamental transformation by introducing new architectures that leverage broadband IP, service oriented architectures (SOAs) and new forms of session management (under the Avaya Aura umbrella). As Avaya customers and partners make that move, they benefit from a formal relationship with Empirix, providing consistent access to its quality assurance suite.

As reported in this press release, Empirix will provide Avaya and its authorized channel partners with “on-demand” access to its validation solutions through a Web portal. It serves as “a uniform, easy-to-use tool set for scheduling, executing and viewing validation results for new and existing Avaya real-time communications implementations.” Consistency will be key in providing companies with confidence as they add new apps and move to new architectures.

BTW: Opus Research is putting the finishing touches on a survey (sponsored by Empirix) of customer care professionals and here’s a “teaser.” Chat, IM and cloud-based apps have made dramatic inroads into enterprise workflows, to support collaboration and better customer care. As these technologies continue to proliferate, the importance of quality assurance will become increasingly self-evident.

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Tags: Avaya, Recombinant Communications, Mashups, Empirix