Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School.
Thus started discussions of the path from today’s decidedly unconversational CRM systems to more social CRM and ultimately user-controlled “Vendor Relationship Management”.
Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick ([email protected]).
Click Here to View the Advisory
Categories: Featured Research, Advisories
Related Articles
-
Opus Research Report: “2020 Intelligent Authentication and Fraud Prevention Intelliview”
-
Introducing Native Process Automation: The Foundation of Practical Workflow Management
-
Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
-
Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2019 Edition)”