Speech Recognition – Getting It Right

Wednesday, April 28, 2010 — 4 p.m. PDT
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Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing queue times and reducing average handle time by 15%.

Speakers:

• Dan Miller – Senior Analyst, Opus Research
• Luke Johnston – Business Integration Coordinator, Australian Defence Service Centre

Categories: Articles

Tags: customer care, Voice Self Service