Nuance Communications announced that Cisco is integrating its voice messaging transcription service into Cisco Unity, the IP-telephony giant’s unified messaging platform. The deal reflects Nuance’s stepped up focus on multi-modal messaging in the enterprise. As for Cisco, it will find that rendering voice messages as an email or text message will be an indispensable, and frequently-used component of its mobile enterprise strategy.
Cisco SpeechView with Nuance Voice-to-Text transcription will automatically transcribe all voicemail messages and deliver them as email, with attached audio files for review and the caller ID in the subject line. Cisco will package the service as part of its Unified Communications System 8.0. It will be marketed through authorized Cisco channels in North and South America and Europe SpeechView featureing Naunce Voice-to-Text messaging. Initially the service will support English, French, German, Italian, Brazilian Portuguese, and Spanish. The audio message remains in the user’s voicemail box and can be retrieved at any time.
The agreement with Cisco validates Nuance’s decision to focus its development and marketing efforts on enterprise customers and communications service providers. Thanks to the acquisition of Jott and SpinVox, as well as the internal development of its own “Voicemail-to-Text” service, the company has already forged relationships with AT&T, Vonage, Bell Canada, Rogers Wireless, Virgin Mobile Canada, Optus, Vodafone, Vodacom, SaskTel, TELUS, Movistar and others. All services leverage the Dragon NaturallySpeaking dictation software, but may employ the human element that live transcribers bring, to provide the most accurate renderings possible.
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What is sorely needed, but extraordinarily difficult to find; real-time voice transcription for secure speech to text communications for deaf or hard of hearing persons. It seems the primary focus for the industry has been on providing automated transcription products which produce email or text messages for later review by the end user.
In theory, there are multiple products that are capable of providing real-time audio and video across a wide variety of networks and platforms; however, none of these products have options for real-time transcription capabilities and can be combined with IP telephony. For example, Dragon Speaking Naturally works rather well for adding voice recognition capabilities to many applications and the folks at Dragon have developed specialized vocabularies for the medical and legal professions.
On the other end of the spectrum Adobe Connect provides excellent video, audio, and computing collaboration tools, but lacks any transcription capabilities. Cisco SpeechView transcribes telephone voicemail to email and SMS text messages, but not in real-time; i.e, not for an active conversation.
Does anyone know of an automated solution for real-time transcription that will work with Cisco IP phone systems?
Hi. Sorry to be so long in responding to your post. It is a comment on a seven year old article, so we didn’t see it right away. You may try to touch base with Dmitri Kanevsky at IBM Labs. He’s a master inventor who has been working on such a product for many years.