After a successful sneak peek at G-Force, Genesys Telecommunication Laboratories offered Opus Research a deep look into its new offering: the Genesys Customer Interaction Portal. Currently positioned to support network-based self-service applications, the Customer Interaction Portal is poised to become a business user friendly design and management front-end for all of Genesys’ products and platforms. Developing this product with support from a partner firm represents a new attitude for this historically ”in-house-technologies-only” firm. The Customer Interaction Portal, in all senses of the term, has become the shining example of the friendly face of Genesys.

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