Nuance’s purchase of Dictaphone and lawsuit against Tellme Networks reflects the general trend of Conversational Access Technologies providers to concentrate on vertical market requirements (healthcare and directory assistance, respectively). Horizontal applications, such as self-service, call steering and dictation, propelled CAT’s past growth. But it’s increasingly evident — at a series of industry trade shows — that deeper understanding of the requirements, grammars and business processes underlying specific verticals are key to future success.

Advisories are available to registered users only. Please click here to login.

Categories: Advisories