SAP Shows NetWeaver Voice at Genesys Event

Overview
At the recent Genesys Analyst Conference, SAP offered a preview of a solution integrating NetWeaver Voice runtime resources with the Genesys Voice Portal (GVP). The use case on display involved the automated dispatch of a utility company’s field technician based on an emergency situation. To complete the task, GVP performed under the command of NetWeaver Voice’s “voice dialogue runtime,” which is built on VoiceObjects technology. NetWeaver Voice has been available to developers for a number of months but will be formally introduced at SAP’s SAPPHIRE gathering in Atlanta in April.

Architectural Execution: High
Market Value: Medium
Ecosystem Implications: High
Analyst: Dan Miller

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