CAT 2007: Simplifying Search, Service Delivery and Customer Care
2007 January 2
In 2007, IT spending will grow very modestly. Yet spending on Conversational Access Technologies (CAT) – automated speech, real-time communications and service-oriented architectures – will continue to follow a growth rate in the high ‘teens or low twenties. You may think that the need to accommodate photos, music and video would crowd out automated speech as an important modality, but the opposite is true, as discussed in this advisory.
