Author Archives

Derek Top, Research Director, Opus Research

Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.

Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.

Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.

Contact: dtop@opusresearch.net
Twitter: @derektop

  • RCR Wireless News – September 18, 2006

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    Excerpt: “In the broader voice-recognition space, VoiceSignal has competition such as IBM Corp., Fonix Corp., Nuance Communications Inc., BeVocal Inc., V-Enable Inc. and Promptu Corp., according to Dan Miller, senior analyst with Opus Research. But, for VoiceSignal’s speaker-independent niche on… Read More ›

  • Mass High Tech – August 18, 2006

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    Excerpt: According to Dan Miller, a senior analyst and founder of voice-centric research firm Opus Research Inc. in San Francisco, voice biometrics could grab as much as a quarter of the estimated $500 million total biometric market over the next… Read More ›

  • Call Center Magazine – August 16, 2006

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    From Call Center Magazine: One of our friends from Opus Research sent us an interesting eyewitness account from a speech recognition tech event in New York. Dan Miller, Opus’s senior analyst, gave his take on Microsoft and Nuance’s latest move… Read More ›

  • TMCnet – August 9, 2006

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    Excerpt: “Our research shows voice to be a more accurate biometric than fingerprint, iris or facial scans and this comes with a cost advantage because it involves no specialized hardware,” commented Dan Miller, senior analyst at Opus Research in a… Read More ›

  • TechWeb – August 8, 2006

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    Excerpt: Avery Glasser, analyst for Opus Research Inc., agreed that OCS would be a stronger product, but warned Microsoft partners that the new roadmap was “an ecosystem changing event.” “Enterprise infrastructure providers have to decide where their products fit in… Read More ›

  • InformationWeek – August 7, 2006

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    Excerpt: Enterprises will spend $2.6 billion by 2009 on speech-related software, hardware professional services and related technology, up from $1.2 billion this year, according to Opus Research. “For the past three years, the makers of core engines for speech recognition… Read More ›

  • Voice Authentication Baked into Aeroplan’s Customer Care

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    Aeroplan, the loyalty program administrator that separated itself from AirCanada, has completed ‘Phase 1’ in rolling out a hosted voice self-service (VSS) application that includes conversational authentication of a caller’s identity based on comparison of spoken words with a stored voiceprint. Voiceprints are designed to take the place of personal identification numbers and simplify the log-in process.

  • Horizon Air Magazine – June 2006

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    “Opus Research estimates that voice-activated answering systems will handle more than a fifth of automated calls this year. That number is expected to grow rapidly because it takes $6 to $15 per call to have a live agent answer the… Read More ›

  • VoiceObjects 6: Product Introduction Impact Study

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    The July 2006 release of VoiceObjects 6, coupled with the company’s re-location to California, marks a significant product and market shift that will influence how enterprises and service providers can implement and manage self-service phone applications –from touch-tone or speech to multimodal voice, video and text-based applications.

  • A Chance to Be Heard, Get Better Service (And Win an iPod)

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    For purchasers of voice self-service platform or hosted vendor services Sterling Audits, in conjunction with Opus Research invite you to participate in a groundbreaking survey. Upon completing the survey, you can register to win a free iPod shuffle!