Author Archives

Derek Top, Research Director, Opus Research

Derek Top is head of editorial operations for Opus Research, a diversified analyst firm tracking mobile technologies and voice communication services. For more than 15 years, he has been covering transformative technologies and producing top-notch business events.

Most recently, he was senior editor and program director at GreenBiz Group. There he helped produce the VERGE conference series and wrote about how the convergence of mobile and information technologies are driving innovation for smart energy and sustainability.

Previously, Top was community manager with Agrion connecting cleantech professionals, entrepreneurs, investors, and service providers through webcasts and onsite conferences. He also served as senior associate editor with Optimize magazine and InformationWeek covering enterprise IT trends for CMP Media. Before joining CMP, Top was managing editor with Streaming Media, Inc.

Contact: dtop@opusresearch.net
Twitter: @derektop

  • Business 2.0 – February 2007

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    Excerpt: The overall market for voice-recognition technology topped $1 billion for the first time in 2006, a 100 percent increase in just two years. Within that broad market, there are numerous subsectors that are likewise surging: The market for server-based… Read More ›

  • Introducing Voice Biometrics Conference 2007

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    In spite of recent recognition, voice biometric-based authentication, identification and verification remains an under-appreciated phenomenon. That’s why Opus Research is organizing a new event with a strong focus on voice biometrics as a cost-effective and efficacious candidate for strong authentication deployments. It’s time for the primary stakeholders on the enterprise side – ranging from enterprise IT, security specialists and customer care executives to meet the companies that are constructing voice biometric-based solutions.

  • InfoWorld – February 13, 2007

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    Excerpt: Another thing IBM did about a year ago to accelerate the company’s ability to offer speech-enabled applications that are “truly useful” to the average person was to integrate its speech research into its core software group, said Dan Miller,… Read More ›

  • Linux Journal – January 12, 2007

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    Excerpt: Many have spoken or written about what the iPhone won’t do. Tom Evslin laments the locked-in exclusivity of Apple’s Cingular partnership, and also provides a nice run-down of comments from his own readers and other sources. Dan Miller says… Read More ›

  • TechWhack – December 8, 2006

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    Excerpt: Dan Miller, analyst for Opus Research spoke on this deal: “This is the beginning of some serious recognition that speech-enabling transactions open the door for some ear-popping revenue streams.” The market is expected to get a major boost with… Read More ›

  • InformationWeek – December 8, 2006

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    Excerpt: Nuance, based in Burlington, Mass., has been in the mobile market for voice-enabled services for a while, along with IBM, WireVision and others, Dan Miller, analyst for Opus Research, said. Nuance’s plans to acquire MobileVoiceControl, however, reflects the expectation… Read More ›

  • Call Center Magazine – December 7, 2006

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    Excerpt: “CTI capabilities play a critical role in improving the overall caller experience by routing calls to the most suitable contact center agents and delivering key customer information to those agents in a timely way,” said Dan Miller, Senior Analyst… Read More ›

  • Speech Technology Magazine – November 29, 2006

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    From Speech Technology Magazine, “Opus Revisits Voice ASP Best Practices”: In response to the growing popularity of the ASP model, Opus Research recently released its report, “Voice ASP Best Practices, Edition 2.0.” The report aims to help companies improve their… Read More ›

  • SearchEngineWatch – October 10, 2006

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    Excerpt: “Like other traditional local media, directory assistance (if I can use the term “media”) is under pressure. According to Opus Research, worldwide DA revenues (wireless and wireline) are roughly $13 billion.” From the article, “Will Voice-Enabled Mobile Search Kill… Read More ›

  • Call Center Magazine – October 1, 2006

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    Excerpt: “In his summary of the situation, Opus Research senior analyst Dan Miller wrote: “Implicit in English’s recommendations is the idea that reaching a live agent is the solution to caller’s lack of empowerment and overarching frustration.” Miller thinks that… Read More ›