Featured Research
Cisco Systems is set to leapfrog rivals in the contact center line of business when it merges Quad, its social media friendly user interface, with the latest revs of its Unified Contact Center platforms. With its competitive sights set on Avaya/Nortel, Cisco now has deeper hooks into social media to serve hosted service providers (like Teletech) and capitalize on the growth in market share and product revenues.

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Categories: Featured Research, Advisories

Tags: customer care, Cisco, Social Media