Webcast: Indoor Location – Early Adopter Case Studies and Lessons Learned

Live Webcast: Tuesday, February 25, 2014 – 1:00pm ET / 10:00 am PT

There’s a great deal of hype surrounding iBeacon right now. But that technology is just one part of a much larger story about indoor location.

Using a range of technologies, major retailers, malls, airports and others are testing or rolling out indoor location in their venues and stores. We’ve come a great distance since last year when few people understood the benefits of indoor positioning and real-world analytics.

Join aisle411, iInside and Opus Research’s Greg Sterling for a webinar and discussion about the current state of indoor location. The webinar will feature existing, in-market B2B and B2C case studies.

What you’ll learn:

• How in-store mobile brand advertising impacts sales
• How indoor location can be used to combat retail showrooming
• How in-store (and even department level) presence is being used to measure the offline effectiveness of traditional and digital advertising.

Register for this free webcast today.




“Evaluating Enterprise Virtual Assistant Options”

Wednesday, February 20, 2014 — 1:00 p.m. EST / 10:00 a.m. PST
On-Demand Webcast – View Below

Dan Miller, Senior Analyst with Opus Research, presents results from the latest Opus Research “Intelliview” report. He will describe criteria that should be taken into account when marketing, sales and contact center professionals evaluate vendors of Enterprise Virtual Assistants (EVAs) – especially those providing human-like interactions on the Web and with mobile devices.

Miller will be joined by Brett Beranek, Solutions Marketing Manager at Nuance Communications, who will provide insights into customer acceptance of EVAs based on implementations of Nuance’s Nina Web and Nina Mobile services.




“The Defining Moments Series: Personal Virtual Assistants”

Wednesday, July 31, 2013 — 1:30 p.m. EST / 10:30 a.m. PST
Live Webcast – Register Below

This is a “Defining Moment” for the PVA (Personal Virtual Assistant). More than two years have passed since Apple introduced us to Siri and raised expectations for mobile phones and other computing platforms to be able to recognize, understand and react to our spoken input. Siri’s success, as well as its perceived deficiencies has attracted a slew of competitors, imitators and alternatives. This begs several questions:

• What does the term “Virtual Assistant” mean?
• What problems to Virtual Assistants solve?
• Are they mobile, by definition, or are the prospects better for “branded” virtual assistants offered by business enterprises?
• What tasks can we reasonably expect them to carry out for us today… and in the future?
• What business models support PVAs? Do revenues come from transaction support? (Cost-savings for automating customer care, phone-based marketing, etc.)

Join us for an unrehearsed, spontaneous discussion that includes:

• Norman Winarsky – Siri Co-Founder & VP, SRI Ventures
• Phil Gray – Executive Vice President, Interactions Corporation
• Dan Miller – Senior Analyst and Founder, Opus Research
• Greg Sterling – Program Director, Internet2Go, Opus Research

Webcast: Fulfilling the Promise of Voice Authentication – The Passive Approach

Wednesday, April 24, 2013 — 2 p.m. EST / 11 a.m. PST
Webcast On-Demand – Watch Below

Participants in this free webinar learn about the new approach to caller authentication and fraud detection, and hear how major financial institutions are implementing passive voice biometrics in the call center.

Join Opus Research’s Derek Top and Victrio’s Vipul Vyas (VP of Client Development) and Joe Schmid (VP, Product Management of Authentication Solutions) as they provide a primer on “passive voice biometrics” highlighting enrollment & verification and examples from real-world field implementations showing business results and performance metrics.

Webcast: Transforming Customer Engagement to Positive Customer Advocacy

Tuesday, September 11, 2012, 11am Eastern Time / 8am Pacific Time
Webcast On-Demand – Watch Below

Join Opus Research’s Dan Miller and Justin Lemrow, Director of Continuous Improvement at Contact Solutions, as they discuss how to strike the right balance between automated self-service and human assisted care in order to achieve high-levels of customer satisfaction by designing voice applications help callers get things done quickly and efficiently.