A newly announced partnership between West Interactive and Eckoh directly addresses the challenges that arise when firms accept credit card payments over the phone.
West Interactive
West Interactive Partners with Syclo to Addresses Need for Multiplatform Mobile Strategies
Yesterday West Interactive announced a partnership with Syclo, a company whose core products and services simplify and accelerate the process of extending applications to multiple mobile platforms.
West Interactive Adds an On-Premises, Managed Services Option
Recognizing that new customer engagement models engender increased complexity, West Interactive has rounded out its IVR offerings by adding a premises-based, managed service option.
West Corporation Buys Twenty First Century Communications
With VoiceXML platforms from HollyConnects and Tuvox safely ensconced in the corporate infrastructure, West has purchased Twenty-First Century Communications (TFCC) a company with a long history of providing high-volume emergency alert and inbound call management systems for utilities, government, public safety and corporate applications.
West’s Roll-up Continues With TuVox Acquisition
One thing’s for sure, the age of Recombinant Communications (RC) has rendered moot the classic “Apps versus Tools” debate and obliterated an entire category of solutions providers.