Twilio, in conjunction with Google’s Enterprise division, is blowing the dust off of the old concept of a Contact-Center-in-a-Box.”
WebRTC
Updated Experience Portal and Orchestration Designer Differentiate Avaya’s Aura Multi-channel Customer Care Offering
In anticipation of the upcoming Enterprise Connect trade show, Avaya is showcasing a newly updated and globalized Aura® Experience Portal (version 7.0).
CaféX Fusion: Real-time Customer Care Software that Delivers on WebRTC’s Hype
CaféX’s products deliver on WebRTC’s promise of initiating a live stream of audio or video from a Web browser without requiring a customer to download and install a client or plug in.
The Meaning of Mayday and its High Profile on the New Kindle Fire HDX Line from Amazon
The Mayday button is a radical change in the customer care paradigm.
Project Ansible: Siemens and frog design Think Different About UC
Marking a major milestone in the roll-out of its next generation of open, unified communications (UC) hardware, software and services, Siemens Enterprise Communications has begun to unveil selected features of Project Ansible.
WebRTC Eclipses Mobility as the Talk of Enterprise Connect
Using audience size as an indicator, WebRTC has definitely entered the “irrational exuberance” phase on anybody’s hype cycle.