The final session at the Conversational Commerce Conference (C3) continues to inspire some ground-breaking thought.
VRM
Personal Data Service Gains $7.6 million from VCs
On January 6th (as reported by Leena Rao in TechCrunch) an “under the radar” start-up, and owner of the URL, Personal.com received over $7 million in funding from a group of investors led by Grotech Funding and Steve Case’s Revolution LLC.
RightNow Releases Customer Experience Survey Results
At RightNow’s Customer Summit in Colorado Springs this morning, CEO Greg Gianforte discussed some of the high-level results of this year’s “Customer Experience Survey.”
In Spite of Investment in “Social CRM”, Enterprises are Still not Paying Attention
This post by Michael Maoz, a Vice President and Distinguished Analyst at Gartner, reinforces the observation that I made during the course of my “baseline” presentation at VRM+CRM 2010.
The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School. Thus started discussions of the path from today’s decidedly… Read More ›
Briefing Summary: Cisco’s Focus on the Integrated User Experience
Featured Research Three product lines and six overall objectives were highlighted as Joe Burton, CTO of Cisco’s Unified Communications Business Unit, presented at the company’s “North America Unified Communications Six-Month Update.” According to Burton, the CUBE, IME and IP-CC are… Read More ›