Jill Colvin’s article in the New York Times has had a ripple effect among both users and planners of communications services. The gist of the comments and Tweets (if there is such a thing as a “gist” for a 140 character declaration) is “It’s about time!” As the executives interviewed in the article explain, retrieving voice mail can is a time-waster for busy executives. But the conclusion is wrong that the logic is fundamentally flawed.