A profile of RedRoute, the SaaS-based Voice Automation technology beloved by eCommerce brands for offloading high volume user questions and action-based outcomes where a human agent is not required.
Voice Services
Siemens Enterprise Puts Emphasis on HD Voice
Siemens Enterprise Communication’s quest for differentiation has taken it squarely into the realm of HD Voice.
Bubbly Growing Impressively as “Community Blogging” Accelerates
As LinkedIn’s IPO establishes the market value of a strong social graph, BubbleMotion is finding that “community blogging” over its voice messaging platform continues to log impressive growth.
Bubbly: The Voice Equivalent of Twitter or Just a Bubble?
I’m fascinated with a firm that over the past five years has raised $30 million in venture funding and was recently profiled in Advertising Age as having 100 million users for a product that allows you to leave voice messages for others.
Facebook and Vivox To Reprise GAB Lines
Massachusetts-based VoIP service provider Vivox is promoting a Facebook application that will be the basis for “Voice Chat” through the popular social media site.