NICE Systems has created a “Seamless™ Passive Enrollment process” that leverages previous call recordings to create voiceprints that can be used to confirm each caller’s identity in the background during a call into a company’s contact center
Voice biometrics
VBC-SF 2014 Agenda Update: Sharing Experience and Preparing for the Future
The agenda for Voice Biometrics Conference – San Francisco 2014 (#VBCSF2014) has rounded out nicely.
Webcast: “Voice Biometrics: The Benefits of a Unified Approach to Mobile Authentication”
How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises
Intelligent Assistants are Starting to Differentiate Themselves
As markets mature, incumbents distinguish themselves by capitalizing on long-term branding and R&D investment, while insurgents put pressure on with new features and functions that they hope will gain traction. A flurry of new announcements in the Intelligent Agent domain… Read More ›
U.S Bank and Banco Santander Mexico to Highlight Mobile Banking, Customer Care at VBC San Francisco
U.S. Bank and Banco Santander Mexico will describe how voice biometrics can be used to authenticate banking customers over the phone or for mobile banking applications.
Banco Santander Mexico to Keynote Voice Biometrics Conference San Francisco 2014
Opus Research is pleased to announce José Ignacio Zorrilla, with Banco Santander Mexico, will present key findings from a new contact center strategy for customer authentication in a keynote presentation for (May 14-15, 2014). With more than 3 million calls… Read More ›
Nuance’s Connected Cloud Adopts a High Profile at CES; Foundation for Intelligent Virtual Assistants for Mobile, Autos and Home
Nuance Communications has launched a number of new products and partnerships at the Consumer Electronics Show (CES) in Las Vegas.
10 Trends to Watch: Conversational Commerce 2014
Integrations of speech recognition, natural language processing, artificial intelligence and strong, passive authentication portend a great year for Conversational Commerce.
Speech Analytics Firm Fonetic Targets Dodd-Frank Compliance, Adds Voice Biometrics
Fonetic’s technology takes unstructured data from voice, email and chat interactions to create a searchable database to comply with Dodd-Frank.
Video: Impact of Voice Biometrics on Customer Experience, Fraud Prevention
DBS, ING Bank, Vodafone, Australian National Tax Office, Aite Group share their insights on the value proposition for voice biometrics.