Beauty when it comes to voicebots boils down to how the voicebot sounds, the words and constructions it uses, and how elegantly it handles the back and forth of human to voicebot conversations.
Voice Applications
Voice in “The Cloud”: Catalyst for Conversational Commerce
Thanks to advances in reliability, capacity and security, “The Cloud” has become the general destination for applications, storage and computer power that used to live almost exclusively within enterprise firewalls. This creates a new playing field where old-guard, voice application service providers (like Voxeo, Convergys, Microsoft/Tellme, Nuance) are on a par with Amazon.com, Salesforce.com, IBM and other “giants” of cloud computing.
Nortel’s Auction Continues With Voice Applications (Sort of)
The Financial Post indicates high levels of interest in the company’s “Carrier Voice Application Services” group.