Nuance Communications took a three-pronged promotional strategy to CES.
Virtual Assistants
Nuance Debuts Nina: Speech-enabled Virtual Assistance for Mobile Customer Care
Nuance Communications’ introduction of the virtual assistant named Nina marks a significant set of advancements for mobile customer care. Nina’s software and approach starts with a novel combination of voice biometrics, speech recognition, text-to-speech rendering and natural language understanding, all hosted in Nuance’s “cloud.”
Conversational Commerce Paper: IVRs Take On New Tasks
People will go to great lengths to avoid interactive voice response (IVR) systems. Yet progressive, customer-pleasing companies like Hyatt Hotels are putting conversational IVR systems into place to the benefit of both their guests and their contact center agents. Therefore, in an age when some have said “The IVR is Dead,” we see “Conversational IVR” playing the role of Virtual Assistant in the enterprise, fostering a better customer experience and higher morale among customer service representatives.
Siri Doesn’t Suck; And It Will Only Get Better
Contrary to what Henry Blodget says, Siri is succeeding.