Avaya is purchasing Israeli enterprise software developer ITNavigator, a go-to-market partner whose software is already in use as Avaya Contact Center Control Manager, for an undisclosed sum.
Unified Communications
Project Ansible: Siemens and frog design Think Different About UC
Marking a major milestone in the roll-out of its next generation of open, unified communications (UC) hardware, software and services, Siemens Enterprise Communications has begun to unveil selected features of Project Ansible.
Siemens Enterprise Puts Emphasis on HD Voice
Siemens Enterprise Communication’s quest for differentiation has taken it squarely into the realm of HD Voice.
Aspect Delivers on Three Years Of Collaboration with Microsoft
Aspect formally launched its Aspect Unified IP 7 Platform fulfilling on its promise to support multimodal, collaborative customer care throughout the enterprise by embedding deep integration of Microsoft Lync, Microsoft Sharepoint and Microsoft Dynamics (CRM).
2010 Reflections and 2011 Predictions: M-M-M Good!
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
Gold Systems Leveraging a Long Legacy with Microsoft Lync
Among the handful of Microsoft’s go-to-market partners are involved with Contact Center and Interactive Voice Reponse (IVR) software, Gold Systems stands out with a commitment to Speech at Microsoft extending to the original SpeechServer and unique software, Vonetix, to speed development and simplify management of enterprise apps.
Webcast Replay: Social Media in Your Company – Smashing Silos and Connecting with Customers
You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.
Contrasts in Collaboration: Microsoft, Cisco and IBM
Microsoft, Cisco and IBM are the three major IT infrastructure providers with potential to define how companies can encourage collaboration among employees, customers and business partners. In this advisory we provide a brief assessment of their latest product updates.
Microsoft Lync On Schedule for 11/17/10 General Availability
Microsoft’s Lync 2010 – the enterprise software formerly known as Microsoft OCS and Communicator – has achieved a major internal milestone.
Orange, Cisco, EMC and VMWare Offer “Flexible 4 Business”
Branding may turn out to be an issue, but 4’s are definitely wild for a formidable team of technology providers and their initial package of four, “cloud-based” service offerings.