IBM’s partnership treats a real-time feed from Twitter as raw material to fuel insights, output and revenue opportunities for Big Blue’s cloud-based analytics, customer engagement platforms, and consulting services, respectively.
New API Will Make Twitter Activity Easier to Mashup
In a on Programmable Web’s blog, Adam DuVander provides a really good glimpse of the future potential to do lot’s more with Twitter than conduct searches for mentions (or complaints) that involve the name of a particular company or its products.
New Framing for Twitter: Subsidized Social Contact Center
Featured Research Recent activities and acquisitions by Twitter have been transformational. At Chirp, the first “Official Twitter Developer Conference,” top management discussed the company’s new products, clients and revenue models revealing how Twitter will serve as a central point of… Read More ›
Adding OAuth to GMail: Enabling Recombinant Communications
Deploying OAuth in conjunction with the mail handling protocol underlying GMail makes some very interesting mail mashups possible.
T ‘n’ T: Tropo Adds Twitter
Today’s news out of Voxeo is potentially explosive. The company through Voxeo Labs has officially launched an API for its Tropo platform that supports real-time integration of Twitter into its cloud-based, self-service infrastructure, transforming tweets into the functional equivalent of voice response, SMS-based Text and instant messaging.
Recombinant Communications Brings New Life to Text-to-Speech
Featured Research The advent of Recombinant Communications has the potential to breathe new life into some well-established voice processing technologies – including text-to-speech (TTS) rendering. New applications “read” Tweets, email and text messages easily. New platforms allow tuning of output… Read More ›
WEBCAST: “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Sign-up Below! There’s still time to register for this free Webcast. I’ll be sharing results from a survey of “shoppers” regarding actual use of multiple channels when dealing with… Read More ›
Webcast “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Watch Below! In both preference and practice, people have established personal preferences in how they interact with selected vendors. A recent Opus Research survey shows the increasing sophistication in… Read More ›
Shopping Across Channels: A Survey of Customer Preferences
Featured Research In both preference and practice, people have established personal hierarchies surrounding the channels through which they carry out conversations with selected vendors. An Opus Research survey of roughly 1,000 respondents shows the order in which they turn to… Read More ›
Ford Turns Cars Into Open Platforms for Recombinant Mobile Speech Apps
In a keynote at the Consumer Electronics Show (CES) Ford CEO Alan Mulally claimed that his company is modeling itself after the consumer electronics industry.