Genesys has acquired the assets of social listening and analytics specialist Solariat for an undisclosed sum.
socialCRM
Webcast: Transforming Customer Engagement to Positive Customer Advocacy
Opus Research’s Dan Miller will introduce and moderate a presentation by Jennifer Rufati, Head of Customer Operations Customer Service Centres at Australia’s Westpac Bank.
McKinsey Report Provides Only One Side of the VRM+CRM Story
The McKinsey & Company Global Institute just issued a report entitled “Big Data: The Next Frontier for Innovation, Competition, and Poductivity.”
The SugarCon Connection: Conversational Commerce Meets Classic CRM
Doc Searls, Drummond Reed and I participated in the closing keynote and panel at Sugarcon 2011, which is SugarCRM’s annual customer and developer conference.
Orange SF Spotlight Event Delves into the “Future of Shopping”
Orange-San Francisco kept the conversations on “Conversational Commerce” very lively by holding a “Spotlight on The Future of Shopping” on March 8.