Yesterday, Lithium Technologies held the first of its “Get Real 2010” events, and I found it quite thought-provoking.
Social CRM
RightNow CX for Facebook: Shortcut to Social CRM
With 500 million registered users, Facebook looms as the most powerful leverage point for companies that seek to build a social graph among customers, prospects and (er) fans.
In Spite of Investment in “Social CRM”, Enterprises are Still not Paying Attention
This post by Michael Maoz, a Vice President and Distinguished Analyst at Gartner, reinforces the observation that I made during the course of my “baseline” presentation at VRM+CRM 2010.
The “CRM to VRM Connection”: Dan Miller on the Road to Vendor Relationship Management
Opus Research’s Dan Miller gave the “CRM baseline” presentation at last week’s VRM+CRM 2010 Workshop, conducted by Project VRM and the Berkman Center for Internet & Society at Harvard Law School. Thus started discussions of the path from today’s decidedly… Read More ›
Briefing Summary: Cisco’s Focus on the Integrated User Experience
Featured Research Three product lines and six overall objectives were highlighted as Joe Burton, CTO of Cisco’s Unified Communications Business Unit, presented at the company’s “North America Unified Communications Six-Month Update.” According to Burton, the CUBE, IME and IP-CC are… Read More ›
Recombinance Results in “Social CRM”
“Social CRM” is an evolutionary link as the providers of contact center infrastructure embrace peer-to-peer communications, ratings and social networks.