In 2011, the idea of “self-service” is morphing from a derogatory term about automated handling of calls into an IVR or contact center and has transformed into the preferred point of arrival for users of the mobile, multimodal Internet.
smartphones
Hold-Free Networks Launches Cloud-Based Platform for Customer-centric Care
In September 2011, Face It was ready to come out from under the radar. Doing business as Hold-Free Networks, it experienced a highly successful launch at Demo Fall 2011.
Growth of Smartphone Base Drives SpeechCycle to Form a Mobile Division
SpeechCycle has formed a new Mobile Division to focus exclusively on applications for the growing population of smartphone users.
Smartphone Providers Seek Mobile “Mo”
A series of posts by Greg Sterling on the Internet2Go site reflect that solutions providers are accelerating the pace at which they bring their technologies to market.
Big Day for Recombinant Mobile Applications on the eve of CTIA Conference
Here are some quick notes on the activities among mobile app developers in and around the CTIA Conference in San Diego.
Frogtek offers Smartphone-based Accounting for “Mom & Pops” in Emerging Markets
Thanks to a Tweet from my Alma Mater pointing to this blog post, I’ve learned about an initiative to use smartphones as a transformative tool for small businesses in so-called emerging markets. The article provides some background into the growth of mobile applications for shopping and e-commerce; primarily through the use of text messaging protocols. However, the post’s authors – the co-founders of Frogtek – are more interested in the proliferation of smartphones as platforms for business management applications.