Today’s acquisition of RightNow Technologies shows Oracle’s deep appreciation of the power of cloud-based resources to provide a better “user experience.”
RightNow
RightNow’s Acquisition of Q-go Places Value on Understanding Intent
In a transaction valued at $34 million, RightNow has acquired the Dutch company Q-qo, which specializes in “natural language search.”
RightNow Melds Voice into Highly Personalized Customer Care
Earlier this month, RightNow formally launched its Voice Experience Manager as part of its overall Customer Experience Software Suite.
RightNow Releases Customer Experience Survey Results
At RightNow’s Customer Summit in Colorado Springs this morning, CEO Greg Gianforte discussed some of the high-level results of this year’s “Customer Experience Survey.”
RightNow CX for Facebook: Shortcut to Social CRM
With 500 million registered users, Facebook looms as the most powerful leverage point for companies that seek to build a social graph among customers, prospects and (er) fans.
Genesys “GValidates” OpenMethods RightNow Adapter
There is a fully tested integration between the RightNow’s On Demand Agent Desktop and the Genesys Customer Interaction Management through OpenMethods’ RightNow Adapter.