At an Analyst Briefing this week, Alcatel-Lucent Enterprise revealed new branding and a re-casting of its amalgam of Contact Center (from Genesys), Communications and Network infrastructure offerings under the OpenTouch brand.
Recombinant Communications
Nuance Adds Self-Service Access to Dragon Mobile SDK
Gaining and maintaining mindshare among developers is an ongoing challenge for members of the mobile application ecosystem.
Appcelerator Tools Up with Aptana Acquisition
There’s a recombinant quality to the platforms that mobile developers can employ to build new applications and services. A case in point is Appcelerator’s acquisition of Aptana.
RightNow’s Acquisition of Q-go Places Value on Understanding Intent
In a transaction valued at $34 million, RightNow has acquired the Dutch company Q-qo, which specializes in “natural language search.”
Orange’s “Landline Number Service”: The Simplest Form of RC
Orange relaunches its Landline Number Service for businesses.
2010 Reflections and 2011 Predictions: M-M-M Good!
“Multichannel, Multimodal and Mobile” made a nice alliterative mantra for RC (Recombinant Communications) practitioners in 2010.
Gold Systems Leveraging a Long Legacy with Microsoft Lync
Among the handful of Microsoft’s go-to-market partners are involved with Contact Center and Interactive Voice Reponse (IVR) software, Gold Systems stands out with a commitment to Speech at Microsoft extending to the original SpeechServer and unique software, Vonetix, to speed development and simplify management of enterprise apps.
Webcast Replay: Social Media in Your Company – Smashing Silos and Connecting with Customers
You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.
New Version of Vlingo Adds “Action Bar” and Deep Links to OpenTable, Fandango and Kayak
Vlingo is starting to take on a serious resemblance to Siri with its latest release on Android-based phones.
Spanlink’s Cloud-based Contact Center Taps into the Social Stream, Implements Cisco’s SocialMiner “In the Cloud”
Spanlink Communications, a 22 year-old company with a well-earned reputation for developing and integrating highly-innovative contact center technologies is at it again with a new service called SocialWatch.