Twilio’s CEO Jeff Lawson kicked off a two day get-together for phone-app developers interested in using his company’s resources to bring new services to market.
Recombinant Communications
West Interactive Adds an On-Premises, Managed Services Option
Recognizing that new customer engagement models engender increased complexity, West Interactive has rounded out its IVR offerings by adding a premises-based, managed service option.
We Have a Winner! Mobile Voice Biometric Application Award Goes to HELEX
Lee Cottle and I announced the winner of the 2011 Mobile Voice Biometric Challenge on the second day of the event and Lee delivered the $1,000 in prize money to Hesam Yavari, founder and CEO of HELEX, a provider of “next-generation contact centre technologies.”
2600Hz Project Provides Preview of “Whistle”
People attending the most recent SFTelephony Meetup were treated to a preview of “Whistle,” a very impressive suite of call processing fabric designed to work on multiple processors at high-volumes with high reliability.
Healthcare Ripe for Biometric Authentication
Between protecting the privacy of electronic healthcare records (EHR) and offering a strong, anonymous way to authenticate both patients and providers, both healthcare and insurance providers should be taking a closer look at biometrics (including voice, of course) to support their service delivery strategies.
Busy, Busy Bandwidth.com Buys dash Carrier Services
Bandwidth.com has acquired dash Carrier Services for an undisclosed sum of money.
Next Up for IBM’s Watson: Nuance and IBM Will Take On Challenges in Healthcare
IBM’s researchers are joining forces with speech technology specialist Nuance Communications to use IBM’s “Deep Question Answering (QA), Natural Language Processing, and Machine Learning capabilities” in conjunction with Nuance’s speech recognition and Clinical Language Understanding (CLU) solutions (not to mention its life-like speech synthesis) to provide hospitals, physicians and payers access to critical and timely information.
Google Translate App is Now Available for iPhone Users
Google officially launched its own speech-to-speech translation application for iPhone users to download from Apple’s ITunes store.
Nuance Offers Vocon “App Module” for Personal Navigation
Nuance is making it easier for mobile application developers to add voice input and output to personal navigation applications by offering Vocon Navigation as a pre-packaged “App Module” to support “one-shot destination entry.”
West Corporation Buys Twenty First Century Communications
With VoiceXML platforms from HollyConnects and Tuvox safely ensconced in the corporate infrastructure, West has purchased Twenty-First Century Communications (TFCC) a company with a long history of providing high-volume emergency alert and inbound call management systems for utilities, government, public safety and corporate applications.