After years on the “acquisition candidate” short list, hosted conversational commerce specialist Angel has found a new corporate parent in Genesys, which has reached a definitive agreement to acquire the firm from Business Intelligence specialist MicroStrategy.
Opus Research
Nuance “Fast Start” Program: Reduces Time and Expense of Natural Language Implementations
A new program from Nuance Communications, informally called “Call Steering Fast Start,” will introduce shorter deployment times and lower costs for firms that can benefit from taking a constrained approach to speech-based Call Steering.
The Case for Small Business VoIP: Incumbents’ Failure on Moving Day
Opus Research has moved offices (roughly 500 Yards) from 300 Brannan Street to 350 Brannan Street.
Webcast: Nuance and Opus Research to Talk About Emerging Voice Biometric Use Cases
On March 1, Chuck Buffum, VP Authentication Solutions, Mobile & Enterprise Division at Nuance will join me for a Webcast to share perspectives on the trends that are shaping the global voice biometrics marketplace.
Nuance Announces Integrated Product Suite for Voice Biometrics
It hasn’t taken long for Nuance to deliver on the promise of integrating PerSay’s product line into its Enterprise Software portfolio.
Intro to C3: Conversational Commerce Conference
On February 2-3, 2011 in San Francisco Opus Research will convene the Conversational Commerce Conference (C3) as a venue for raising and resolving the issues exposed in the clash between Marketing and Support. As with the Meeting of the Waters, both disciplines will ultimately be assimilated into a torrent of talkpaths, interactions, queries, responses and transactions. Still the time as come, in these early days, to foster discussions that lead to mutual understanding – or at least an agreement to co-exist.
New Version of Vlingo Adds “Action Bar” and Deep Links to OpenTable, Fandango and Kayak
Vlingo is starting to take on a serious resemblance to Siri with its latest release on Android-based phones.
Voice Biometrics 2010: A Transformative Year for Voice-Based Authentication
Featured Research With more than five million registered voiceprints around the globe, it appears that voice biometric-based solutions are poised to assume the pivotal role of user authentication to support higher levels of trust among users of mobile apps, remote… Read More ›
Skype’s Deal with Verizon Wireless: Is That All There Is?
Both Verizon Wireless and Skype have confirmed that they have forged an agreement that will “deeply embed” Skype’s services into selected smartphones marketed to Verizon Wireless’ 91 million subscribers. As a result of the agreement, Skype will be “always on”… Read More ›