The “on demand” offer from global contact center outsourcer Teleperformace, in conjunction with the Genesys subsidiary of Alcatel-Lucent is something that large cash-strapped, risk-averse enterprises should evaluate.
On Demand
Convergys Offers “On Demand” Solutions For Loan Issuers
Citing statistics showing that the home loan industry is ramping up to handle 130,000+ requests for mortgage adjustments each month, Convergys now offers Convergys Loan Modification Solutions.
Voxeo Expands European Presence
In what it terms a “million Euro investment”, Voxeo has increased its capacity in Europe to over 10,000 ports of VoiceXML and CCXML conformant voice self-service resources.
Voxeo and Trade Harbor Announce Partnership for Voice Biometric Authentication
Voice biometric-based authentication and security took one step deeper into ‘The Cloud’ as Voxeo and Trade Harbor announced a partnership. Voxeo is a provider of both premises-based and hosted platforms for standards-based interactive voice response (IVR) applications. Trade Harbor launched its efforts to expand the reach of voice-based authentication using a Software as a Service (SaaS) model back in 1999. The two companies are joining forces at a time that Opus Research believes will be looked back on as an inflection point in the adoption voiceprints for customer-facing services offered over the phone