AI in CX is growing up—now acting, orchestrating, and integrating across systems to deliver real outcomes.
NICE
Jet-Lagged but Inspired: Fresh Takes on AI and Customer Experience
In my first few weeks on the job, two ideas went by quickly in the deluge of content at events, but really hit home for me. Both show ways CCaaS providers are moving the AI game forward.
Reflections on VBC 2012-Singapore
An optimistic outlook for both technology and solutions providers pervaded the Voice Biometrics Conference 2012 in Singapore (VBC-Singapore).