In 2011, the idea of “self-service” is morphing from a derogatory term about automated handling of calls into an IVR or contact center and has transformed into the preferred point of arrival for users of the mobile, multimodal Internet.
mobile self service
Hold-Free Networks Launches Cloud-Based Platform for Customer-centric Care
In September 2011, Face It was ready to come out from under the radar. Doing business as Hold-Free Networks, it experienced a highly successful launch at Demo Fall 2011.
Clear Channel and Coty Check out LinkMe Mobile
Clear Channel Communications, Coty Cosmetics and a technology provider called LinkMe Mobile are launching a novel mobile coupon campaign.