With all the attention paid to ROI (Return on Investment), most retailers are, to date, missing out on the upside of an IOR (Internet of Retailers).
Mobile Experience
Tropo Connect: InCall Apps Fulfill on the “Telco in Legoland” Promise
Today, with the announcement of Tropo Connect, the group will further whet the developer community’s appetite for construct-your-own applications and services, and give end-users new types of agility by invoking or launching “InCall Apps.”
Facebook Acquisition to Socialize Speech-to-Speech Translation
As part of its successful efforts to build major mobile mojo, Facebook is now poised to add “speech-to-speech” translation to its repertoire.
Interactive Intelligence’s Interaction Mobilizer Addresses Major Headaches Surrounding Support of Mobile Customers
Interactive Intelligence (InIn) is taking a new approach to helping its corporate customers “go mobile.”
Virtual Hold Technologies, Now VHT, Focuses on “Finishing the Conversation”
Last week, we were briefed by VHT (the new brand Virtual Hold Technologies), which will be rolling out a new flagship platform, the Conversation Bridge.
Research Report-Mobile Customer Care: New Paradigms and Practices
Mobile subscribers are using their smartphones and other mobile devices to take control of their interactions with the firms with whom they choose to do business. They’ve forced companies to form mobile strategies that must go far beyond simply offering a “mobile app” and range to providing the most effective, and natural, mobile user experience. Companies and their technology providers have responded in kind.