Guests of the luxury hotelier Radisson Blu Edwardian have a new way to get fast self-service or assistance from the hotel staff by texting “Edward,” an automated Intelligent Assistant.
Mobile CX
TalkTalk Turns to Voice Biometrics to Simplify Secure Sign In
TalkTalk, a provider of “quadruple play” communications and entertainment services, now enables its subscribers to use their voice to speed up secure access to its automated service lines.
Intelligent Assistants in 2016: Customer Control Means False Choices
Acquisition and deployment of platforms that make things effortless for authenticated customers is not an effortless process for enterprise professionals.
Trend-Setting Atom Bank Turns to Biometric-based Authentication
Atom Bank has made voice and facial recognition key parts of its customer authentication strategy.
Webcast: Text: The Silent Channel for Digital Marketing and Customer Care
Opus Research’s Dan Miller and Aspect Software’s Tobias Goebel discuss the factors that enterprise decisionmakers must take into account when planning or deploying text-based Intelligent Assistance.
Unleash the Hound! SoundHound to Houndify Intelligent Assistance
Hound raises the bar for rapid, responsive, multi-topic, natural language, spoken input to mobile devices for search, communications digital commerce and Q&A.
New Details on Real World Voice Biometric Implementations
Voice biometrics-based solutions are gaining greater visibility with the general public, thanks to implementations by some of the most respected companies in the financial services industry.
A Watch Made in Heaven for Siri
Among the features that distinguish the Apple Watch from Pebble and Samsung’s Galaxy Gear, is its ability to serve as a platform for Siri.
The Beacon/Social Reviews Connection: What’s In Store for Indoor
More evidence of how the Bluetooth Low-Energy (BLE) aggregated footprint is poised to expand to support a better mobile customer experience
Aspect Mobility Suite Debuts to Support Intelligent Assistance Across Multiple Channels
Aspect’s Mobility Suite is a cloud-based set of products and capabilities that take a mobile-first, developer-friendly approach to multichannel customer care and intelligent assistance.