In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.
mobile customer experience
Gotta Be Gotta Be Dom! That’s Domino’s New Intelligent Assistant
Dom is the product of work that Domino’s has been doing with Nuance Communications, and is a branded version of Nina Mobile, which made its debut roughly two years ago.
CaféX Fusion: Real-time Customer Care Software that Delivers on WebRTC’s Hype
CaféX’s products deliver on WebRTC’s promise of initiating a live stream of audio or video from a Web browser without requiring a customer to download and install a client or plug in.
Microsoft’s Silent, But Cortana is Getting Ready to Replace Bing on Windows Phones
without confirmation from Microsoft), the fictional artificially intelligent being that first appeared in the xBox videogame “HALO: Combat Evolved” and its sequels, is being recruited to be the “Siri-equivalent” for Windows-based phones and tablets.
New from Contact Solutions – My:Time Is Quantum Leap for Mobile Customer Care
Hosted voice and self-service specialist Contact Solutions has debuted a new service platform called My:Time.
Chinese Smartphone Maker TCL Selects Nuance’s Swype as Default Keyboard for U.S. Market
Up-and-coming Chinese OEM, TCL Communications Technology Holdings Ltd, has expanded its licensing agreement with Nuance, making Swype the default keyboard for its line of Android-based smartphones sold in the U.S.
Lily (not Maxwell the Pig or the Gecko) Offers Voice Assistance to GEICO Customers
GEICO, the diversified insurance company owned by Berkshire Hathaway, has teamed with Nuance Communications to offer its own mobile, personal virtual assistant (PVA) branded as Lily.
Californian Credit Union Is Fonolo’s First Call Back “Hat Trick”
Call back and queue management specialist Fonolo has its technology embedded in an iPhone app that represents the third modality in a multi-media contact center offering.