Tellme had some interesting research results regarding social, mobile multitasking. Not surprisingly, it reveals that the group of mobile subscribers who have smartphones have their phones at ready and in use when they undertake their daily activities.
IBM is amping up its efforts to provide a UC appliance to small businesses just as Microsoft has turned out the lights on its analogous product.
We’ve been struck by some of the recent announcements surrounding activity in various “Labs” run by the luminaries of Search, Cloud Computing and IP-Telephony.
Both Orange Business and Aspect are taking decidedly Microsoft flavored approaches to enterprise-wide unified communications deployments.
Genesys has formally launched UC-Connect, a software suite that tightly links Genesys branded Customer Interaction Management (CIM) resources with IBM SameTime, Microsoft Office Communications Server 2007, Siemens OpenScape and parent company Alcatel-Lucent’s MyInstant Communicator.
Monday also marked a much lower key launch for a rebranded (and renumbered) free automated Directory Assistance service, Bing 411. Details on the revamped service can be found here. There are many similarities between Bing411 and the erstwhile “Live Search 411” (which was accessed through the toll-free number 800-CALL411/800-225-5411) which, in turn, had leveraged much of the heavy lifting and automated speech application development that Tellme Networks had undertaken over the past five years or so. Yet there are many noteworthy, incremental and evolutionary improvements.
Microsoft’s go-to-market partners provide the best testimonials regarding the uptake and financial benefits of implementing Office Communications Server 2007 R2 (OCS, for short).
Featured Research
Microsoft and Tellme celebrate the second anniversary of their merger with new features that leverage Tellme’s voice application experience and conform to the release cycle of Microsoft Windows and the Microsoft speech engine. The result is improvement in the user experience for voice self-service (VSS) and mobile search.
Advisories are available to registered users only.
For more information on becoming an Opus Research client, please contact Pete Headrick (pheadrick@cgy.bcc.myftpupload.com).