Cisco, the dominant, global provider of IP communications infrastructure announced its intent to complete the acquisition of Tropo before year’s end.
Mergers and Acquisitions
Facebook Buys An “Open” Platform for Voice-based Intelligent Assistance
Facebook has acquired wit.ai, a small venture whose “open” approach to natural language processing (NLP) and machine learning has attracted over 6,000 developers to its fold.
IntelliResponse’s Virtual Agent Will Fit Well With [24]7 Portfolio
[24]7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
In a Vote of Confidence for Interactions AT&T Turns over the Keys to Its Watson Business Unit
From this day forward, Interactions will take the lead role in development, marketing, sales and integration of a full suite of automated speech recognition, text-to-speech, natural language understanding and voice biometric-based speaker ID and verification.
New Owners For VoiceTrust Have Canadian Epicenter
(Updated Sept 24) In a series of transactions that culminate in a “reverse takeover” and private placement of stock, voice biometrics specialist VoiceTrust is undergoing a change in management and receiving a cash infusion. Delrand Resources Ltd is acquiring VoiceTrust… Read More ›
eGain and NICE Systems Bolster Customer Care Platforms with Reporting Capabilities, Real-Time Analytics
With an emphasis on delivering souped-up anlaytic capabilities to understand customer conversations across any channel, at scale and in real-time, both eGain and NICE Systems announced new platform soultions
Verint To Buy Victrio, Bring Risk-based Fraud Reduction to Financial Institutions and Beyond
Verint Systems Inc., a global leader in contact center monitoring, recording, analytics and “enterprise intelligence”, has agreed to acquire voice-based fraud prevention specialist Victrio.
Acquisition of SoCoCare is Game Changer for Five9 and the CloudCenter Crowd
Five9, which has been vying for share among scores of cloud-based solutions providers (which I call “the CloudCenter Crowd”) has acquired SoCoCare
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Nuance to Acquire Varolii to Bulk Up Cloud-based, Multichannel Outbound Services
Aspect Software Buys Voxeo for $150 million; Augments Self-Service and Cloud Offerings
Aspect Software, which provides customer interaction management, workforce optimization and business process automation software to companies around the world, is buying multi-channel self-service technology specialist Voxeo for a reported $150 million.