In my first few weeks on the job, two ideas went by quickly in the deluge of content at events, but really hit home for me. Both show ways CCaaS providers are moving the AI game forward.
LLMs
The Business Value of Leveraging Large Language Models: A Knowbl Example
Knowbl, a Conversational AI specialist whose products and services dramatically reduce the time and effort it takes for a company to build and customize a branded bot, has received seed-round funding from a group led by Vestigo Ventures.