In June both Interactions Inc. and Dimension Data issued results of a survey survey work that collectively portray the challenges confronting modern contact center operators.
IVR
Gold Systems Leveraging a Long Legacy with Microsoft Lync
Among the handful of Microsoft’s go-to-market partners are involved with Contact Center and Interactive Voice Reponse (IVR) software, Gold Systems stands out with a commitment to Speech at Microsoft extending to the original SpeechServer and unique software, Vonetix, to speed development and simplify management of enterprise apps.
SpeechTEK 2010 Digest: Not Just a Speech Technology Show
The fact that impressed me most at this year’s SpeechTEK was that speech processing technologies – meaning core automated speech recognition (ASR), text-to-speech (TTS) synthesis and even my pet interest voice biometric-based speaker identification or authentication – were not front and center.
Speech Luminaries Offering “Optimization as a Service”
Some long-time specialists in voice applications, voice self-service and interactive voice response (IVR) have launched a new Web-based service called VUI Cloud.
West and Holly Close in on Recombinant Communications Apps for Customer Care
West’s acquisition of Holly Connects was announced roughly two weeks ago, but is expected to close on June 1.
Nortel Approves Avaya’s Bid for Assets; Could Cast Its Aura Around Enterprise Software
A relatively paultry $475 million is the amount accepted by Nortel from Avaya as a “stalking horse” bid.