Avaya is making it easier for its existing customers to initiate and control voice calls over Skype’s network. At the same time, the two companies have chartered a “strategic alliance” and are ironing out details of a technology roadmap that will bring video teleconferencing and “federated” instant messaging (in the U.S. only) into the service mix.
IP Contact Centers
PerSay’s Alliance with Huawei to “Pre-Integrate” Voice Authentication into IP-Contact Centers
News out of Bangalore, India shows that voice authentication technology provider PerSay has formed an alliance with IP-based communications giant Huawei to “pre-integrate” voice biometric solutions into its IP-Contact Center offering.