Nuance Mix is a Web-based development environment that enables software and app developers to add speech rec, natural language understanding (NLU) and conversational interactions to IoT.
Internet of Things
Cisco: Contact Centers Bring Humans into The “Internet of Everything”
Cisco’s Unified Customer Collaboration business unit showed how the growth of IP-based, Unified Communications (UC) software and infrastructure is fueling demand for new features, functions, software and capabilities in the contact center.