Interactions LLC has announced a set of innovations that represent the integration of the AT&T Watson platform, now branded as Curo™.
Interactive Voice Response
Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
Dual Evolutionary Paths for Intelligent Assistants
Enterprise Intelligent Assistants (EIAs) are quickly morphing from “assistants” into “advisors,” informed by decades of FAQs, contents of Web chats and transcripts of contact center recordings.
[24]7 Makes Visual Speech a Cornerstone to Multimodal, Mobile Customer Care
[24]7 has formally announced general availability of its Visual Speech solution. This is precisely the product that we expected to see from the company that merges long-standing development in predictive analytics (carried out by Voxify), investment in natural user interfaces for interactive self-service (by Tellme and Voxify) and context-aware, multi-channel customer care (from 24/7 Customer).