Amazon created simple tools and APIs for app developers to use to add a human-like spoken interface to mobile, consumer electronic devices.
Intelligent Assistance
Unleash the Hound! SoundHound to Houndify Intelligent Assistance
Hound raises the bar for rapid, responsive, multi-topic, natural language, spoken input to mobile devices for search, communications digital commerce and Q&A.
Breadcrumbs, a “scaled down” Siri API, Set to Support Informed, Intelligent Assistance
Apple is pursuing an initiative with the codename “Proactive” that will ingest data from resources that reside on the device, including Contacts, Calendar, Passbook along with selected, installed 3rd-party apps to provide highly informed responses, search results and suggestions.
Jibo is First Licensee of Sensory’s “Cloud-Free” Natural Language Software
When Jibo, Inc., rolls out its “family robot” later this year its ability to understand and respond to spoken words will be based on embedded software from Sensory.
The Context Conundrum: Providing Intelligent Assistance While Respecting Customer Privacy
People are taking command of how they carry out commerce through their smartphones and PCs, starting with search and culminating with queries and transactions that involve a company’s automated systems (voice response or chat) or live agents.
CallMiner Teams with SpeechPro to Support “Speaker Separation”
A partnership between analytics specialist CallMiner and SpeechPro programmatically distinguishes between a caller and a company representative.
Intelligent Assistance Chronicles: Personal Virtual Assistants Meet Interactive Specialists
Personal Virtual Assistants and Intelligent Specialists will co-exist, interact and evolve jointly and separately.
Research Sponsored by Aspect Software Shows “The Future of Customer Service is Self-Service”
A new study issued jointly by Aspect Software and The Center for Generational Kinetics provides research-based observations on fundamental changes in customer-to-business (C2B) conversations.
In All Sirius-ness, What We Can Learn from an “Open Source Siri”
Researchers at Clarity Labs at the University of Michigan recently launched Sirius, which they refer to as “an open end-to-end standalone speech and vision based intelligent personal assistant (IPA)….”
Cisco Debuts Context Service at Enterprise Connect: Showcases Symbiosis between UC, CCTR and CX
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.