BT is featuring highly flexible pricing arrangements for its Next Generaion Contact Centre as an enticement to new customers.
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Verizon Shrink Wraps Cisco Collaboration for Small/Medium Businesses
Cisco Systems is working with Verizon Business to offer small and medium sized businesses a cloud-based way to implement its suite of collaboration services.
Alcatel Lucent Transformation Underway to Support “Hybrid Clouds”
Market realities and technological changes have spawned dramatic changes in Alcatel-Lucent and its Genesys subsidiary.
Genesys and Teleperformance Team Up to Offer Genesys OnDemand
The “on demand” offer from global contact center outsourcer Teleperformace, in conjunction with the Genesys subsidiary of Alcatel-Lucent is something that large cash-strapped, risk-averse enterprises should evaluate.