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Voice in “The Cloud”: Catalyst for Conversational Commerce

Thanks to advances in reliability, capacity and security, “The Cloud” has become the general destination for applications, storage and computer power that used to live almost exclusively within enterprise firewalls. This creates a new playing field where old-guard, voice application service providers (like Voxeo, Convergys, Microsoft/Tellme, Nuance) are on a par with Amazon.com, Salesforce.com, IBM and other “giants” of cloud computing.

West Corporation Buys Twenty First Century Communications

With VoiceXML platforms from HollyConnects and Tuvox safely ensconced in the corporate infrastructure, West has purchased Twenty-First Century Communications (TFCC) a company with a long history of providing high-volume emergency alert and inbound call management systems for utilities, government, public safety and corporate applications.